Confidence in our ability/Complaints and Advocacy
Summary of your Complaints Procedure
Sally Park Nursing Home strives to provide a high quality service to all residents. There is a structured process for receiving and acting upon comments, compliments and complaints.
This process is open, honest and strictly confidential and we would urge you to direct your comments to the Director of Nursing in the first instance or if you would prefer you can talk to Sheila King directly at any time. We encourage family participation in your care and therefore welcome comments from anyone acting on your behalf. We will of course check that they have your permission.